Got this TV after much deliberation and was excited to get it, but after setting it up, it went downhill within 24hrs. The TV kept shutting off while trying to watch shows. We noticed that the TV brightness would dim for a second before turning off completely and wouldn't restart after. Only way to turn it back on would be to unplug it completely, drain power and turning it back on. Even then the issue would return after restarting. Tried factory reset etc but no luck. Online search showed a lot of other customers having this same issue on Bravia models for a few years, so It's interesting that Sony hasn't fixed it even in a 2021 model still. Ended up returning the TV and buying a different brand TV instead. Luckily The Good Guys staff was helpful in making the exchange stress-free.