I purchased this to replace an older model that gave us years of service. It is mostly used to scan in medical charts. I did have to contact customer service to help me tweak the settings as they had changed the interface and it was not obvious where to go to change certain settings.

Easy to install following included instructions, performance meets my clients needs.

I would give this scanner five stars, if were not for the following: Others have commented that this is a "grey market" product and here is why that is important. First of all, I love the hardware. I did not love the Paper Stream software that came with it. I found it complicated and confusing.