The black rubber seal was split at the back of the product...now there is a 5mm gap between the stove top and the kitchen bench for all those pesky crumbs to go and congregate...I now have to get in touch with Westinghouse to see if they can send me out a replacement...but its the last thing I feel like I should be doing when you pay over $500 for this product....other than that, the product itself is going well...its just an adjustment for me needing to remember to hold down the igniter for around 5 seconds or else the safety mechanism kicks in and the flame/gas goes out....