The Good Guys have still not responded to any of my tickets or enquiries for something as simple as getting a tax invoice emailed for a TRS claim Ive even gone in to their Darwin store and because I ordered online they couldnt help me - they did give me a number to call where I sat on hold for 45 minutes before giving up - rang back to do the callback and havent had callback in nearly four days now - pathetic Their email link on the tax invoice page from text message doesnt work, their FAQ promises invoices will be emailed after despatch but seems thats broken too But seems their review system works fine to email me out this link, what a joke.. Have now flown without being able to rightfully claim this, thanks Good Guys ! Also havent received the promised storecash, thanks again Good Guys !! Buy it from anywhere but The Good Guys. Even their sister company JB-HiFi might be better, but no promises there..