I recently purchase 2 x NEST Outdoor. It was simple to setup, and it is great to us (except for the poor Aussie internet, particularly with upload speed) However, I had to contact NEST Support for some information. Even though with both Telephone and Chat, there is no one there. It has been an hour and I am on hold on the phone and same no. 2 spot on online chat. DON'T buy NEST if you expect any support from them.