Whjile I don't doubt the Canon printer is excellent, the installation instructions led me to an error message which then led me t a telephone number. When I rang that number I got a message that the number does not exist and to go back to the installstion instructions. Which led me to the telephone number etc etc etc. In the end I sent a message to Canon Australia outlining the most unsatisfactory situation. Of course there has been no human contact (by phone) but somehow I got the printer installed and I think it is now OK. But I have had no reason to use it so overall I don't yet know how good it is. But I do know the service from Canon is lousy. I realise that TGG follow-up is driven by algorithms and probably is unseen by humans, but I do suggest that asking for feedback only a day or two after delivery is a bit unrealistic. Try a week or two. Or I should say, amend your algorithms to enquire after a week or two.