We have had this treamill for about 18 months and have already had issues with the belt slipping. After months of trying to get support from the manufacurer and HN online they finally relented and came to repair it. Unfortunately whilst they did repair the issue with the belt the dust cover had as a result of the fault also broken and they refused to replace it saying we had to pay for it out of pocket. HN was of no assistance in this matter taking the position of all care no responsibility. Woul not recommend utilising HN online or buying this treadmill.