We bought through appliances online. The installation was not included with delivery. We had to work at installing the unit. We did all the things the manual recommended but the unit would still fall forward. Hubby and I both hurt ourselves on the sharp metal on this under-bench unit. We finally had to but a double layer of black rubber under the front feet. Why do under-bench units not have sides and a top? Why could we not get the help we needed from appliances online? We tried to get help a couple of times but care factor was zero. Having said all of that, the dishwasher does do a great job. Very happy with the program options. If you want options, this unit is awesome. Top only, bottom only, plastic, hygiene, heavy duty, and more. Would be 5 stars if installation was taken care of. I'm including it here, even though this is not an appliances online review system because Asko need to fix this issue. I would have been happy to pay but it wasn't an option.