I want to like this headset. Sound comes through clear. Voice goes out clear. It WANTS to be a good headset. I hate to wax poetic about the Mirage headset that this replaced, but it just worked. These function, but my experience (shared below) makes it really seem like a downgrade in quality.

Good headset overall. Had to be replaced when the Quick Disconnect connector wore out after about 10 months of use in a call center, however (little/poor/no sound came through).

Very good headset, but just a bit loose fitting, as noted in the other reviews. Perhaps you can provide an attachment to better hold onto ear.