My son advised me on this product. The set up was easy BUT I put English/ Great Britain and could go no further. I took the product back to the person who sold it to me and was rudely told "service is over their". A service man heard what I had put in and fixed it immediately English/ American as the keyboard is American. Since then, I have managed no trouble to finish the set up and download from my old laptop. Starts immediately which I have never experienced. clear screen and my photos appear sharper.